Human Rights & Refugee Programs – Administrative Support Staff

Bold graphic with a purple background that reads: 'We Are Hiring' in large white and yellow text. Below, a yellow button with red text says 'Human Rights & Refugee Programs - Administrative Support Staff' with a magnifying glass icon. In the bottom right corner is the logo for Metropolitan Community Church of Toronto.

Position Title: Human Rights & Refugee Programs – Administrative Support Staff

Terms: Full-time (35 hours per week) | $20/hr
Contract from May 5 to June 27 (8 weeks)

Requirements:

This position is funded by the Canada Summer Jobs grant.

  • Must be able to work in Canada
  • Must be between the ages of 15-30

Summary of Position:

MCC Toronto seeks a dedicated Administrative Support Staff member to provide essential administrative and operational support to its LGBTQ+ Refugee Programs and Human Rights Center. Reporting to the Director of LGBTQ+ Refugee Programs, this role ensures the smooth execution of program activities through effective administrative coordination and client services.

Organizational Overview: 

The Metropolitan Community Church of Toronto (MCC Toronto) was established in 1973, celebrating its 50th anniversary last year as part of the Universal Fellowship of Metropolitan Community Churches, a denomination and global LGBTQ+ Christian movement. Throughout its history, MCC Toronto has been a place of worship and a place of action. Our weekly Worship Services are attended by over 600 congregants in-person and online. We count a broader congregant community of over 2,000 members drawn from many different religious backgrounds and beliefs, gender identities, gender expressions, sexual orientations, racial and cultural backgrounds, countries of origin, socioeconomic realities, and abilities. We are a proud vibrant, inclusive, and progressive faith community; at MCC Toronto everyone matters, and everyone belongs.

Rooted in the 2SLGBTQ+ community, MCC Toronto has long been at the centre of community activism. We have been home to the Triangle Program, Canada’s first 2SLGBTQ+ High School since 1995. We were national leaders in the fight for same-sex marriage. Our LGBTQ+ Refugee Programs have served over 8,000 refugees since 2007 and through our status as the exclusive Sponsorship Agreement Holder for LGBTQ+ refugees to Canada, we have sponsored 75 refugees to safety in Canada since 2013.

In 2022, MCC Toronto announced that it had raised a record-setting CAD 5 million through a major gift campaign to help support an elevation of our human rights work through expanded programming, new partnerships, and an emphasis on creating impact and change.

MCC Toronto’s vision is to be a growing, inclusive, spiritual community that creates a just, kind and loving world for all. We work every day to live our core values of Advocacy, Diversity and Spirituality.

Responsibilities:

Administrative Support

  • Perform administrative tasks, including document preparation, appointment scheduling, and calendar management.
  • Maintain accurate electronic and physical records related to program participants, sponsored refugees, volunteers, and resources.
  • Prepare and distribute newsletters, announcements, and updates to program participants.

Client Services

  • Serve as the first point of contact for individuals seeking program assistance or information.
  • Respond to phone calls, emails, and in-person inquiries, providing timely and appropriate support or referrals.
  • Schedule and organize program-related meetings, workshops, and events.

Event and Meeting Coordination

  • Coordinate logistics for events, including reserving rooms, arranging technology, and ensuring materials are ready.
  • Assist with set-up, clean-up, and follow-up tasks after meetings or events.

Data Management and Reporting

  • Compile and submit reports on program activities, including participant metrics, membership requests, and case outcomes.
  • Track attendance and engagement in weekly and biweekly sessions.

What Will Set You Apart:

  • Understanding of Refugee and LGBTQ+ Issues: Familiarity with Canada’s refugee system and the unique challenges LGBTQ+ refugees face.
  • Strong Interpersonal Skills: Ability to work compassionately and effectively with diverse stakeholders, including refugees, volunteers, and partners.
  • Effective Communication: Ability to clearly express ideas verbally and in writing.
  • Organizational Skills: Ability to manage multiple tasks, prioritize, and maintain attention to detail.
  • Cultural Competency: Ability to work sensitively across diverse cultural backgrounds.
  • Problem-Solving Ability: Proactively identify issues and develop solutions.
  • Confidentiality: Handle sensitive information with discretion and professionalism.

Minimum Qualifications:

  • Bachelor’s degree in Business Administration, Social Work, or a related field (preferred).
  • Administrative or program support experience, preferably in refugee services or social work.
  • Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook).
  • Support for MCC Toronto’s beliefs, mission, and values.
  • Successful completion of a criminal background check.

How to Apply:

Submit a resume and a cover letter outlining your interest and qualifications by Apr 25, 2025, at 5 PM to dkerr@mcctoronto.com. Please note that candidates must be legally authorized to work in Canada, as MCC Toronto cannot sponsor work permits or visas. MCC Toronto values diversity and inclusion and encourages applications from all backgrounds. Accommodations for disabilities are available upon request throughout the recruitment process.

 

Categorized in: