We’re Hiring: Coordinator, Congregational Care Program

Position Title: Coordinator, Congregational Care Program
Classification: Part-time (varies, see below)
Updated: February 2019
Reports To: Senior Pastor

Organizational Overview 

MCC Toronto, established in 1973, is a vibrant, progressive, inclusive spiritual community, rooted in Christianity and originally founded to serve the needs of the LGBT community.  Today our congregation is diverse: our heterosexual community has grown significantly; over 30 ethnic backgrounds are represented; over 40 countries reported as a place of birth; more than 20 different languages are spoken and we are home to a wide range of faith backgrounds, including individuals with no previous Church history.  An average of 600 people attend our worship services every Sunday.  For people facing life’s challenges, a wide range of programs and support groups are offered.  MCC Toronto also offers classes, seminars, retreats and workshops for spiritual and personal growth.  Our Mission is to build bridges with a vibrant spirituality that transforms lives and transforms the world.   

Purpose of Job:

Development Phase (March – April):

20 to 40 hours per week. Depends on availability of existing training materials.

The primary objective of this phase is to launch a new congregational care program at MCC Toronto.  This Program does not currently exist.

Key responsibilities include:

  1. Develop and implement a training strategy
  2. Create training materials
  3. Assist in the recruitment of volunteer Lay Ministers
  4. Assist in conducting a training needs assessment for the Lay Ministers

Ongoing Program Management: (May – Ongoing):

8 – 16 hours per week depending on the volume of requests received.

The primary objective of this Phase is to successfully meet the pastoral care needs of MCC Toronto’s congregation. 

Key responsibilities include:

  1. Lead and mentor the Congregational Care Team of Lay Ministers, Clergy and Friendly Visitors. (60% of weekly hours)
  2. Manage congregational care requests. (30% of weekly hours)
  3. Produce reports highlighting the effectiveness and efficiency of the Program.  Make improvement recommendations as appropriate. (5% of weekly hours)
  4. Conduct formal evaluations of our Pastoral Care Providers (semi-annually) (5% of weekly hours)

Major Activities:

  1. On a regular basis as appropriate, check-in with the Congregational Care Team (clergy and volunteers) and act a safe place to get any support they may need.  In addition, offer feedback on effectiveness of the support they’re providing to our pastoral care clients.
  2. In the first year of the program, conduct formal evaluations of the Congregational Care Team (clergy and volunteers) semi-annually.  In the case of the staff clergy, provide these evaluations to the Senior Pastor so they can become part of the clergy’s overall evaluation for their role.  After the first year, the evaluations will become annual.
  3. When necessary, provide pastoral care to congregants. This should be the exception and not the norm.   Provide referrals to professional care providers when required.     
  4. Manage interpersonal conflicts when necessary, identify actions to prevent similar conflicts from arising in the future and refer to the Senior Pastor when required.
  5. Lead the recruitment efforts to find additional volunteers when necessary.
  6. Build and maintain our list of professionals for referral purposes.
  7. Track and assign congregational care requests.  This includes adding notes from the visits conducted by the Care Providers using available technology. 
  8. In partnership with the Senior Pastor, utilize reports to determine the process, people and system improvement opportunities.  On an ongoing basis, make recommendations and implement these recommendations once approved.  

Key Success Measures of the Role:

  1. Care recipients are satisfied with the level of pastoral care provided (responsiveness and quality of care).  
  2. 75% of Congregational Care Providers feel well supported and remain in their role for at least 1 year.
  3. 1 productivity improvement idea is identified a month and implemented according to agreed upon timelines. 

Knowledge and Skill Requirements

  • Awareness of MCC Toronto’s role in the community and recognition/acceptance of its value to the world as a whole.
  • Support of the beliefs, core values, mission and vision of this church is required.
  • Experience serving as a staff member or volunteer leader in an inclusive faith community is desirable.
  • Completion of a Master of Divinity (MDiv), Master of Pastoral Studies (MPS), Clinical Pastoral Education (CPE) or Pastoral Counselling Education (PCE) is desired.  The successful candidate may be in the midst of pursuing their certification.  In addition, candidates with equivalent experience will also be considered.
  • Working knowledge of Office computing tools (Microsoft Office Suite) is required.
  • Proven ability to manage teams in a service-providing environment


  • Accountable, Honest and Effective Communicator
  • Proactive
  • Programmatic thinker
  • Team Player
  • Emotionally intelligent
  • Values diversity and confidentiality
  • Service oriented, flexible and resilient


  • Regular contact with all staff and the congregation
  • Periodic contact with external professional care providers. 

Physical Demands/Working Conditions

  • Requires flexibility in work schedule to support events that occur
    outside of regular working hours.
  • Must be willing to work regularly on Sundays.